MAR offers secure FTP sites for use by our customers. If you only send over files occasionally, we can grant you access to our company site. For high volume users, we offer customized secure FTP sites. In some cases, you may want to use email to transfer files. Though not a very good option for large graphic files, it works fine for smaller data files or smaller graphic files. The use of a compression program will save you uploading time and will also offer other benefits such as password based security and some protection from file corruption.
PDF's are great, as long as they are created correctly. PDF files can be created using various programs and print drivers, unfortunately all of these options are capable of producing poor quality PDFs. The best PDF files are created directly from the all the top level graphic design programs out there. Microsoft Word and Publisher are not top level graphic design programs, and while we can use them in some cases, they introduce a host of issues if not correctly converted into a PDF.
Web sites are designed to load fast, and any graphic images on them need to be just good enough to look fine on a computer screen. Printers need files that have a much greater resolution than what is common on the web. While you may be able to print a decent quality image of a web site on your ink jet, if you try to print that same file on a typical high resolution offset or digital press, you will likely have a poor print job on your hands. The solution is don't use web images in the print world - when designing graphic images for your web site, have your graphics designer create high resolution versions for printing.
A recurring problem with digital files submitted to printers is spot color vs. process color. We have seen jobs submitted that include 7 spot colors in addition to process color images - that means this four color job would have to be printed on an 11 color press! The designer of this piece did not set up the color management parameters correctly when it was first created, and these color settings were carried all the way through the PDF creation process. The correct procedure would have been to change all spot colors to process color. We have also seen the opposite scenario to be somewhat common - colors intended to be spot PMS colors are sent to us as process colors.
We got you to send us a PDF file, and now you want us to make some modifications to it. The fact is that the editing of these types of files is limited. The reason for this is that PDF files are created to insure uniformity over any type of computer system. This uniformity comes with a price, and that is editability. Therefore, you have to make a choice between reliability (PDF files) or editability (a native application file). Just be sure that if you send us a native application file, you include all fonts and linked images.